After some miscommunication with our designers, cabinet maker and plumber, I suddenly discovered I needed to find an installer for our appliances. The day before we were planning to serve Thanksgiving dinner for 12, Jon came and saved the day. He stayed into the evening to make sure we had a fully functioning kitchen and came after the holiday to fine tune the appliances that had not been fully prepped for installation. He also arranged to have a kick plate custom made for us because our cabinet maker had left it off his list. Black Diamond Service provides a level precision to their installations that is unsurpassed! Highly recommended!
After a disappointing interaction with an alleged technician from another service company on my beloved Blue Star stove, I was lucky enough to find Jon Esile at Black Diamond Service co. After speaking with him on the phone and setting up an appointment, his office called to confirm, he arrived when he said he would, came with parts to rectify any problems, was efficient and pleasant. I am delighted and feel so lucky to have found this company.